convoy

Software Engineer | sep 2019 – present

eventbrite

Software Engineer II | jan 2019 – aug 2019

Software Engineer | october 2017 – jan 2019

• Building a modern and performant version of the checkout experience at Eventbrite, supporting 17 orders/second at peak traffic. Specialized in the frontend but can work across the stack in React, Redux, Python, and service oriented architecture; see eventbrite.com/checkout-external?eid=55122507905
• Built the frontend for language selector, method of delivery, and waitlist features with minimal bugs
• Reduced contacts to Engineering by 93% by building an internal tool that provided the Sales and Support teams with self-service information regarding the new checkout experience
• Migrated the legacy backend order flows to a new permissions library and architecture
• Led cross-team developer agreements for multiple teams working on the same React app
• Chosen to onboard five new engineers in our new Madrid office into the tech stack, training them on our codebase, tools, and processes
• Partner closely with Product to determine release schedule. Review product requirements and designs to identify usability issues for customers and missing edge cases for new projects
• Led three Hackathon projects: Easter Egg in Embedded Checkout, Custom Checkout Frontend using order API, and Support Team Showcase page; won People’s Choice award
• Contributor to Eventbrite’s open source charting library, Britecharts

QA Engineering Manager | january – october 2017

• Led a team of six QA Engineers across our global offices, created a comprehensive career guide/ladder for QA Engineers at 5 different levels, and drove and introduced lightweight and team supportive quality assurance processes and policies across the Engineering organization
• Wrote a Python script using the JIRA and Google Sheets APIs to pull and calculate JIRA quality statistics
• Led a 2 week technical onboarding program for 40 new engineering hires from Ticketfly acquisition

Senior Quality Assurance Engineer | april 2016 – january 2017

Quality Assurance Engineer II | april 2015 – april 2016

Quality Assurance Engineer I | june 2014 – april 2015

• Created a revolutionary proactive quality framework for Engineering that resulted in faster development by focusing more time on building quality in to start rather than reacting to poor quality
• Reviewed code for missed use cases, wrote and maintained automated webdriver tests using Selenium, and fixed bugs in our Python backend

Senior Client Support Associate | may – june 2014

Client Support Associate II | may 2013 – may 2014

Client Support Associate I | august 2012 – may 2013

• Provided delightful service to Eventbrite organizers and attendees via phone and email to answer account, platform, and event related inquiries, gave feedback to others as a Quality Feedback Coach, and helped to open new Nashville office by leading training for 50+ new hires

national asian pacific american bar association

Staff Assistant | february - august 2012

• Provided support for a small nonprofit; planned an annual “Lobby Day” event at US Capitol, and supported administrative tasks including reconciling monthly financial transactions and budget.

collegiate leadership

USF Cross Country & Track

• Competed for four years in NCAA Div. I athletics
• Awarded 2011 Conference All-Academic Team for individual GPA, ranked #2
• Team inducted into the 2019 USF Hall of Fame for being three-time West Coast Conference (WCC) team champions in cross country
• Individually qualified for 2011 WCC Track Championships

Community Mentorship

education

University of San Francisco (USF)

• B.A. International Studies 2011 | 3.94 GPA
• Summa cum laude graduating honors, Dean’s List every semester
• Awarded both Senior Leadership Award and Senior Empowerment Award in 2011